Residents' rights today respectful care in changing times

Caresource Healthcare Communications (Added Author). Terra Nova Films. (Added Author).

Summary: Presents an overview of residents' rights in long term care. Covers how residents' rights can be affected by other characteristics of today's long term care environment, including: increased cultural, ethnic, language and age diversity; more time and work-flow pressure on staff; and, the impact of outside stresses on staff, especially for single parents and employees working two jobs. Also looks at: what residents' rights are and why they are so important in the life and culture of a long term care facility; the specific rights everyone in a nursing home must understand and uphold; and, what staff, residents and family members should know about dealing with concerns and complaints early and effectively. Features the Bessie Burton Skilled Nursing Residence in Seattle, Washington.

Record details

Physical Description: videorecording
videodisc
1 videodisc (20 min.) ; sd., col. ; 4 3/4 in. (DVD) + 1 presenter's guide (15 p. ; 28 cm.)
Publisher: Seattle, WA : Caresource Healthcare Communications, c2002, 2004, 2005 ; Chicago, IL : Terra Nova Films ; Toronto : Kineticvideo.com [distributor] ; [Vancouver, BC : Image Media [distributor], 2007]

Content descriptions

Formatted Contents Note:	Menu chapters: What are residents' rights? -- Diversity and residents' rights -- Communication and stress management -- Resolving complaints -- Practical suggestions.
System Details Note:	DVD.
Terms Governing Use and Reproduction Note:	Loan permitted only to VIU students and employees.